Privacy Notice

Depending on how you use the service, we may process account details, contact information, company information, uploaded documents, order and payment references, support messages, opportunity activity and security or access information needed to protect the account and service.

Information is used to provide the requested TeeDee BidOS or Registra service, maintain customer accounts, match businesses to opportunities, prepare ordered work, support payments, respond to customers, protect the service and meet applicable legal obligations.

Business, registration, compliance and tender documents may contain personal information. Customers should upload only information they are entitled to provide. Documents are used for the requested company, opportunity or service context and may be processed to help extract or reuse relevant information.

We may use hosting, authentication, payment, communications, document-processing and other service providers where needed to operate Tender Desk services. Those providers receive information only for the services they supply and remain subject to their own lawful processing obligations.

Information is retained for as long as reasonably required for the account, purchased services, transaction records, support, security, legal obligations or dispute handling. Retention periods may differ by record type.

You may contact Tender Desk to ask about personal information associated with your account, request correction of inaccurate information, or raise a privacy concern. Applicable rights remain subject to South African law and legitimate retention obligations.

Tender Desk uses account, access and technical safeguards intended to protect customer information. No internet service can guarantee absolute security, so suspected account or data-security concerns should be reported promptly.

Privacy questions may be sent to support@mytenderdesk.co.za through the contact details published on the Support page.